Had some food in the bar area. Paid for corkage for a bottle of wine purchased through bottle shop, advised staff when ordering food. Wedges and chicken wings.
Nice service from staff. Went COMPLETELY downhill when went to gaming room with half a bottle of wine paid for. Questioned by staff "WHERE DID YOU GET THAT BOTTLE!!" I said I paid for it already! Came across as not friendly! I went to the bar and showed my receipt and said I was not happy with staff acting like that. I was greeted with very NOT FRIENDLY STAFF YELLING at me saying they were doing their job!! I I felt humiliated and upset that I bothered turning up to this hotel! HAS TO BE MY MOST UPSETTING VISIT TO A hotel EVER! I phoned back to complain and the person I spoke to was REALLY talking over me! (Yes a woman ) I didn't get a word in! It's just not good enough! (It's not the first time I have seen this woman yelling at customers. Maybe 18 months ago as well.)I have more details but haven't mentioned it. I have asked my complaint to be passed on to the manager for response. THIS IS JUST NOT ACCEPTABLE!! We go out for a good time
NOT A BAD TIME!!!!!